SHOP POLICY

ABOUT SHIPPING

 

/ Order fulfillment /

 All orders made on Kurumidori will be shipped through Canada Post. When an order is placed, we will ship out the package within 2-3 business days upon receipt of payment. 

 

/ Gift wrapping & Hand-written message /

 All our items come in a cute little gift wrapping bag with a handmade tag for your convenience. If you're looking for a gift for someone, we're offering a free handwritten message included in the package! ❤
Please feel free to add a note to your order on the checkout page.

 

/ Estimated shipping time /

Estimated shipping time of Standard Shipping varies depends on your locations.

・Canada: 1-2 weeks 

・USA: 2-3 weeks

・International: 2-4 weeks

We will do our best to meet these shipping estimates, but unfortunately, we cannot guarantee them. There might be delays caused by customs clearance procedures or items which get lost in transit. Standard Shipping doesn't offer a tracking number.

 

/ Shipping fee /

Kurumidori offers FREE shipping on all orders over CAD60.

Standard Shipping fee on orders under CAD60 varies depends on the destination and the weight of the order. In addition to Standard Shipping, there will be express shipping option that offers tracking number on your checkout page. 

 Destination Standard Shipping (CAD) Heavy Order Shipping
Canada $2.5 $4 (0.1 - 0.4kg)
USA $5 $8 (0.05 – 0.2 kg)
International $8 $13 (0.2 - 0.3kg)

 

/ Customs fees & Import taxes /

All fees such as customs, import taxes, and duties that may be charged by customs office of the destination country are the responsibility of the package recipient. Since these policies vary for each country, if you have any questions, please contact local authorities to confirm taxes and duties. 

 

 

ABOUT RETURN & EXCHANGE

 

/ We accept returns (full refunds)/ exchanges /

Kurumidori carefully inspects all items upon packaging and shipping to make sure the best quality possible, but if you are unsatisfied with your order, 

・Please contact us within: 30days of the shipment date

・And ship back the item within: 37days of the shipment date

We gladly accept items with original wrappings for returns or exchanges. (If the item is not returned in its original condition, the customer is responsible for any loss in value.)

 

/ Conditions of returns /

Unless they arrive damaged during the shipping, following items are not eligible for returns and exchanges.

・Sale items

・Custom/personalized orders

Customers are responsible for return shipping costs. 

 

 

PRIVACY POLICY

 

Kurumidori may collect personal information in different ways for example from your registrations and purchases. Also, we may collect non-personal identification information such as browser names, device types, and any other technical information. Any information provided will only be used for the services including order processing, package shipping, customer services and improving our website. We respect your privacy and do not sell or rent any personal information to others.